This privacy policy explains how Focus Frame Studio handles personal data through the website and related booking communications. It follows the data lifecycle from collection and use to disclosure, retention, and deletion, and it applies to inquiries, event planning, and gallery delivery connected with our photography services in Malaysia.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
We may collect name, email address, phone number if provided, inquiry message, shoot requirements, and preferred date and session details when you submit a form or contact us about a session. We also process limited technical data such as server request metadata and browser or device information to keep the site operating securely and to support delivery of the website experience.
Personal data is received when you contact us through the form, email, or phone, or when you provide details needed for an event inquiry, date review, quote preparation, booking confirmation, or gallery delivery. Technical data is collected automatically through normal website operation and security logging.
Essential cookies support basic site functions, such as page operation and form handling. Preference cookies remember privacy choices where applicable. We do not confirm analytics or marketing cookies as active on this website.
We use cookies only for essential site operation and privacy preferences. You can manage or block cookies through your browser settings, although some site functions may not work as intended if essential cookies are disabled.
We use personal data to answer inquiries, review event details, prepare coverage plans and quotes, confirm booking and access arrangements, provide photography services, curate and edit images, deliver private galleries, maintain website security, and support technical operation of the site. We also use limited data to manage records and handle lawful requests.
Where we rely on service providers for website support, communications handling, or technical delivery, they receive only the information needed to perform their role. We do not state that broader advertising, analytics, or resale sharing is active on this site.
We may disclose personal data when required by law, regulation, court order, or a lawful request from a public authority. We may also share limited information where needed to operate the website, respond to a booking inquiry, or complete technical delivery of the service.
Subject to legal limits, you may request access to the personal data we hold about you, ask for correction of inaccurate details, or request deletion where the data is no longer needed for the purpose collected. You may also object to certain processing or ask us to explain how a request will be handled.
To protect privacy, we may need to verify your identity and confirm the scope of the request before responding. If a request cannot be fully granted, we will explain the reason where appropriate and provide the available next step under applicable law.
We retain personal data for the period needed to handle the inquiry, prepare a quote, confirm the booking, deliver the gallery, manage records, and meet legal or accounting obligations. When data is no longer required for those purposes, it is deleted or anonymized according to our internal lifecycle review process.
We may update this privacy policy from time to time to reflect changes in our services, processing practices, or legal requirements. The revised version will apply from the date it is posted, and significant changes may be highlighted through the website or other suitable service channels.
